Fix Your Process, Not the Person

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Fix Your Process, Not the Person

Source - www.bloncampus.com

Your employee made a mistake. He apologised and you went on with your usual business. He does it again. Now you are upset.

Your own boss calls, says, “what’s going on”?

You say, “it is Michael”. 

He is now toast. 

He may not get a good raise, ever. Your boss may not let you, even if you try. 

You blacklisted Michael in your own mind.

He might quit soon. Actually though, he is very good.

Now, consider this …

Most mistakes are made by employees who are trying to follow processes set up by managers. Often, it is easy to make mistakes because of the process that has been set up.

Review the process together with the employee and see what can be done to make mistakes less likely.

When Michael made the first mistake, you should have taken responsibility. You should not have even let him apologise.

And when your boss called asking about what is going on, you should not have even mentioned his name.

Fix your process, not the person.

#debate #change #perspective

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