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Resistance of Change As a leader in your organisation, you are going to face instances where others resist your efforts to make change. You should expect it to occur. It’s one of the many organisational realities that come with your position. As you encounter resistance, it’s important to understand the complexity of change. First, it’s inaccurate to say that it is human nature to resist change. This is a common misunderstanding about change. We don’t naturally resist change. The truth is that we accept change all of the time. We easily make changes that we believe are in our best interests. Instead, what we do resist is change that we believe is not in our best interests. This is an important change distinction that’s critical for any leader to understand. When people resist you, it’s because they see some aspect of what you want to do as not being in their best interests. They could be mistaken in this belief or they could be correct. Either way, however, ...

Recovering From A Crisis How many of us think that recovering from a crisis is a near-impossible task? You’d be wrong though; but in all honesty, it is also not an easy task to achieve. Having watched many crises evolve over the past few years, and observing how the business responded and bounced back, for some, it can and will be an uphill battle. For others, a simple storm in a teacup.  Regardless, organisations should not become complacent; planning for times of crisis is extremely important, and often the difference between riding out a crisis and being swallowed up in the tidal wave of public opinion, simply boils down to effective planning. Generally, it all depends how bad the crisis is. Samsung hit a major roadblock – first with its exploding mobile phones, and then with its washing machine issues. But, the crisis here played out differently than many expected. It hit hard financially. Recalling an entire product line, to the point of cancellatio...

Of Data and Airlines A Crisis Poorly Handled It’s both what you say and how you say it that’s important. In a crisis, credibility and empathy stand out as two of the most important factors – for stakeholders believing you, and for the opportunity for reputational return. Without these in unison, your chances are pretty slim. So that brings me to an incident today. Malindo Air, and its data breach affecting potentially over a million customers – customer names, addresses, phone numbers, passport details, dates of birth – enough data to actually do some serious damage, especially in the wrong hands. The story broke online around lunchtime today, and was trending this afternoon for a while. On the surface, it appears Malindo did the right things in containment … UNTIL … their spokesperson murmured a few words, and their PR team released a Media statement. Then, CREDIBILITY LOST. As netizens are getting angry at yet anot...

Change! Old keys won't open new doors. Keeping abreast of industry developments, staying at the lead of your game, and embracing an open mindset will help you to keep current in terms of leading your business through the maze that is change. It's not easy, but to stay current, change is essential - at all levels!

The Essence of Impactful PR Narrative The heart of any good narrative is to address solution and possibility. .  One should embed their brand in to their audience's lives - not as a thing to have, but as the solution to a problem that they can relate to on an everyday level. 

Changing Change Change management is often emphasised through a myriad of applicable strategies, each highlighting different aspects which contribute to the success of the overall change. Factors such as effective communication, leadership investment (financial / personal commitment), and personnel engagement are often cited as primary reasons contributing to successful change management. However, given that studies have still revealed a 60-70% failure rate in organisational change projects, what seems to be the problem? Instead of identifying existing strategies and factors as being ineffective, and attempting to revise and rethink these widely applied basics, there could be alternative explanations which are the main reasons for failed change efforts. Change management is undeniably one of the most important facets of an organisation’s growth, and diagnosing areas of improvement for initiating meaningful and durable initiation should be the priority of an organisation. ...