Orchan Consulting | Asia Sdn Bhd

Unlocking Value? Innovation and change can be difficult, especially when you are looking from inside. Resistance can be a key factor slowing down the inevitable. But in order to progress, change and innovation are essential.  Is your organisation looking to unlock value in new ways? Do you need a different set of eyes to look at the existing practice? Strategic advice on moving forward? Give us a call on 03-2110 9407 to have a chat about how Orchan can help your business innovate. 

Who is Panda’ing to Whom?   If you’ve been following the news over the past couple of weeks, you can’t have missed the little issue Food Panda has got itself in to. In a bid to streamline its operations and delivery effectiveness, the food delivery company restructured its payment strategy for its independent contractors, aiming to increase their overall earnings, but to also reduce lost time from waiting around. Effectively, they went from time-based plus per-delivery to a higher per delivery fee. This means that delivery teams no longer get paid for standing around doing nothing; the incentive is greater for them to go out and deliver. A good business move, really. But it ruffled some feathers, including a junior minister who stuck his nose in to the legal workings and operations of a privately held business. I remember not long ago when Trump did the same. Not well received. It’s not uncommon for businesses to make fundam...

The Duck that Helps You Shop Realising a great opportunity in the shopping-savvy market of Malaysia, a new hero had arrived; aiming to save Malaysians from deals-deprived shopping purchases. Saleduck, an online platform that specialises in coupon codes, discounts, and vouchers, teamed up with Orchan for its foray into Malaysia and the broader Asian region. Originated from the Netherlands, Saleduck operates as an aggregator by working with various e-commerce merchants in bringing online shopping deals to consumers, all on one platform. Before making their purchases, consumers can grab offers in the form of discount codes, from names such as Lazada, Zalora, and AirAsia, among other e-shops. This approach; promoted by the brand as one of the best ways to save money shopping, was influenced by a gap in the shopping trend in Belgium, where major nationwide sales would only happen twice a year. Saleduck aimed to offer online shopping deals all year round instea...

How Ready Is Your Team? How ready is your organisation for a crisis? Can you communicate to your stakeholders within an hour? Or will it take your team several hours to respond? Recently, a major Malaysian Telco faced a technical outage. These things happen, but the fallout from it went deeper – it turns out that they took ten (10) hours to acknowledge the issue to their customers. Not a good look for the brand! Netizens did not let them off lightly either, and were super unimpressed at the response from the company. Basically, they failed their customers, and from an issues / crisis perspective, they weren’t ready or communicative. Customers were left stranded without a clue. This looked clumsy, and suggested to their stakeholders that the customer-orientation was not well aligned. Ideally, a first response should be within fifteen (15) minutes of an incident – but this, fairly, can be stretched to an hour. But certainly not ten (10...

Is the Fate of the Tulip Sealed? It’s not all that often an entire country gets rebranded. Recent examples would be Sudan – now North Sudan and South Sudan, based on the effects of civil war. A few years early was Burma, rebranded as Myanmar. And there have been others too. Just this week, another country, oddly, opted to rebrand. Holland. Or, The Netherlands. But I’m confused, as I remember this very rebranding from my younger years? At Primary School I had a proud Dutch teacher, Mrs van der Maar. She was proudly Dutch, from Holland. A few years later, she was proudly Dutch, from The Netherlands. But finally, The Netherlands have finally opted to be called just that, The Netherlands, with Holland being officially dropped from all official sites, communications, and campaigns. Perhaps they just wanted a long lead-in time to make it happen? Ramblings and reflections aside, it’s certainly complex to rebrand an entire...

The Hallmark of Internal Stakeholder Relations Done Well? A Birthday Card, from Your CEO It’s refreshing to see the CEO of a large corporation have that personal connection to all their team members. It often goes without question that the larger the organisation, the less in touch people are, especially through the hierarchy, but this does not need to be the case. You don’t need daily communication from the CEO, but you do need some element of personal communication to humanise the position, and to ensure that lines of communication are in fact established, and somewhat functional, even if not regularly utilised. As an entrepreneur, I am always in touch with my team. Be it for work activities, or celebrating important moments. It is a given. But, what if I had 1000 employees? Or more? One CEO (and I’m sure that there will be more) has found a great method. It might keep him busy, but the end result has got to be positive. Improved internal stakeho...

Baby Steps Simon Also Says | "The best thing about little changes is that they add up to one big one". Exploring change within your organisation? Experiencing roadblocks? Would you like a fresh perspective on implementing the required changes?  Drop us a line (changenow@orchan.asia) or give us a call (03-2110-9407) for an obligation free chat about your needs.