As the need for clear and reliable information about consumer preference and behaviour are increasingly in demand, brands that reach out to their audience through social media such as Facebook, Twitter, Instagram, and the like, are becoming more interested with high level analyses of their content. Alongside tracking clicks, traffic, mentions, likes, comments, and shares, there’s one particular metric that can help in zeroing in on the ‘why’ and ‘how’ rather than just the ‘what’ – sentiment analysis. Social media sentiment is a type of measurement that looks at feeling, emotion, attitude or opinion conveyed in a brand mention. It is a form of social listening which involves monitoring social media posts and discussions, followed by an analysis of how audiences are reacting to a brand or event. This metric actually helps in adding context to the other metrics. For example, the amount of comments doesn’t tell us anything except for the fact that a particular content is recei...