Orchan Consulting | Asia Sdn Bhd

Crisis doesn’t knock politely. It barges in. One minute you’re trending for a clever campaign, the next you’re trending for all the wrong reasons. In Malaysia, where culture, community, and the court of public opinion move fast (and sometimes unforgivingly), managing a crisis is about more than issuing a statement. It’s about protecting trust when it matters most. So What Counts as a Crisis Today? In Malaysia, a “crisis” isn’t just a product recall or a shareholder scandal. These days it can be: A social media pile-on that starts with one unhappy customer. A regulatory slip-up that attracts headlines and ministry eyes. A cultural misstep that sparks outrage faster than you can say “delete tweet.”                                           Just look at the recent myBurgerLab incident (link below): a senior exec’s careless remark about Friday prayers didn’t just stay on Facebook; i...

We recently came across a sharp piece from ET BrandEquity titled “Stop Trying to Be Liked: Why Great Brand Strategy Repels More Than It Attracts.” It struck a chord with us at Orchan, because we’ve seen the same truth play out across Southeast Asia: the strongest brands don’t aim to please everyone. They stand for something, and by doing so, they inevitably turn some people away. But here’s the catch; in our region’s complex cultural mix, bold branding can be both a strength and a risk. Done well, it creates loyalty and cultural relevance. Done poorly, it sparks backlash or fades into noise. (Libresse V-Kebaya Campaign) Malaysian Brands That Took a Stand Libresse’s V-Kebaya campaign (2021) used vulva-inspired kebaya designs to challenge taboos around women’s bodies. For some, it was empowering; for others, offensive. The backlash eventually saw it pulled, but it trended for weeks, boosted sales, and even won awards. It showed how boldness, rooted in local culture, can make a brand impo...

When you search “best PR agency in Malaysia,” you’ll find endless lists, awards, and glossy websites. Every agency claims to be the most creative, the most connected, or the most “integrated.” But the truth is: the best PR agency for your brand depends on more than hype or a clever tagline. At its core, public relations is about trust, reputation, and relationships. Choosing the right partner can make the difference between a campaign that fades after a press release — and one that builds lasting credibility. So, how do you separate the buzz from the substance? 1. Look Beyond the Hype A slick website or big client logos don’t tell the full story. Ask: What measurable impact did the agency deliver for those clients? Are there long-term relationships, or just one-off projects? Do they have sector-specific experience (e.g., fintech, lifestyle, NGOs) that matches your needs? The best PR partners don’t just chase headlines. They help you build brand equity over time. 2. Test Their Crisis R...