Orchan Consulting | Asia Sdn Bhd

Source: www.texasenterprise.utexas.edu More often than not, we prepare for ‘crisis management’ involving external causes – service breakdown, a fire took place, etc. Why? Because, we don’t often see our own employees causing anything close to a crisis, especially to their very own employers. But, as a recent case of a former Yelp employee, Talia – who wrote an open letter to her CEO (Jeremy Stoppelman) – would suggest, we have to consider that there are in fact internal factors, such as company employees, that can potentially put the company in a predicament. If you haven’t read her open letter, you can check it out here. In this day and age, information spreads rapidly; out now and spread like wildfire within hours if not minutes. A day after publishing her open letter, one of the most popular opinion pieces in response to it – which was thereafter picked up by several prominent media houses – was published. In fact, Talia got fired in less than two hours of publishi...