Orchan Consulting | Asia Sdn Bhd

When a crisis hits, speed isn’t a luxury... it’s oxygen. And in APAC , where social chatter moves faster than official statements, brands that hesitate don’t just stumble -- they fall flat on their face. The question isn’t if a crisis will hit. It’s when . And when it does, your response decides whether you come out scarred but standing or dragged through the mud for months. Case Study 1: Bitis vs. Khaisilk -- Apology vs. Denial Two Vietnamese brands. Two very different outcomes. Bitis , the footwear brand, ran a cultural campaign that backfired. Instead of stonewalling, they did the simplest, smartest thing: apologised quickly, corrected the issue, and kept moving. Consumers noticed the humility, and the brand survived with minimal scars. Khaisilk , on the other hand, was caught mislabelling “ Made in Vietnam ” silk that was actually from China. At first? Denial. Then, when the truth came out, scrambling apologies, recalls, compensation. By then, it was too late -- the damage w...

AI is rewriting the PR playbook across Asia . From chatbots fielding customer queries to generative tools drafting copy in seconds, the efficiency is intoxicating. But speed without ethics? That’s a reputational landmine; and in Southeast Asia , where cultural trust is everything, the blowback can be brutal. This isn’t just about “using AI responsibly.” It’s about whether your brand earns or loses trust every time you hit publish. AI Ethics: PR’s Next Crisis Waiting to Happen The warning signs are already here: Singapore : A retail chain faced backlash when AI-personalised ads misused purchase data without consent. Malaysia : A telco’s chatbot accidentally leaked sensitive customer info, triggering investigations. Thailand : A travel brand went viral for the wrong reason after an AI campaign used culturally tone-deaf imagery. These weren’t just “tech glitches.” They were trust failures, magnified by APAC’s hyper-connected, mobile-first audiences. Compliance Won...

Honest truth? Most  brands are drowning themselves in their own press releases. The logic seems harmless -- “the more updates we push out, the more visibility we’ll get.” But here’s the reality: every fluffy, low-value release chips away at credibility, irritates journalists, and tells your audience you’ve run out of real things to say. Journalists notice. Google notices. And trust me, your market notices too. 68% of APAC journalists automatically delete releases that don’t pass the “so what?” test ( Meltwater, 2025 ). Google’s 2025 algorithm penalises “ thin content ,” including fluffy press releases; dragging down SEO. A Malaysian tech brand saw engagement drop 40% after flooding inboxes with weekly “updates” no one cared about. (PS: We rectified this when we came on-board!) The fix isn’t “more.” It’s smarter . Why Brands Flood the Market With Releases (and Why It Backfires) The optics trap: Teams equate volume with success. Ten releases look busier than th...

TikTok isn’t just a dance app anymore -- it’s where Southeast Asian consumers discover products, engage with communities, and drive purchasing decisions. For some brands, TikTok has overtaken Facebook and Instagram as the top channel for reach and engagement. But governments from Washington to Jakarta are increasingly questioning the platform’s data practices and national security implications. Bans aren’t just hypothetical; they’re already happening in India, Nepal, and parts of the U.S. If the hammer falls in Southeast Asia, brands heavily reliant on TikTok could see their audience pipelines collapse overnight. So the question isn’t “Will TikTok get banned?” It’s “If TikTok gets banned, will your brand be ready?” The Risks on the Table Audience over-dependence: For some consumer brands, 70–80% of digital visibility now runs through TikTok. That’s dangerous concentration risk. Algorithm reliance: Unlike YouTube or Instagram, TikTok’s “For You” feed is hyper-dependent on a...

In APAC , ESG is exploding, but audiences can sniff out greenwashing instantly. There’s no faster way to burn trust than to plaster “sustainability” all over your marketing while your operations tell another story. In Asia-Pacific , ESG (Environmental, Social, Governance) has shifted from nice-to-have to non-negotiable. But the danger is clear: do it poorly, and your brand risks being dismissed as performative. Do it well, and ESG becomes one of your most powerful reputational assets. This isn’t about being perfect. It’s about being real. Stakeholders across Southeast Asia , from investors to regulators to consumers, are sharper, more vocal, and more connected than ever. If your ESG story doesn’t add up, it won’t take long for someone to call it out. Performative vs. Purposeful: Spot the Difference The gap between performative ESG and purposeful ESG is obvious once you know what to look for: Tone: Performative comms sound self-congratulatory (“Look how good we are”). Purposef...

Let’s be blunt: a two-paragraph blurb in the back pages of a trade journal isn’t going to change how decision-makers in Southeast Asia buy. B2B PR has outgrown the era where media relations was the holy grail. The game now is relationship-building; and that means meeting executives where they actually discover, evaluate , and trust new ideas. The shift is happening fast. And the companies still measuring success in “number of press clippings” are quietly losing ground to those shaping conversations directly, in the right places, with the right credibility. The New Reality of B2B Decision-Making Here’s what’s changed: Executives buy through peers, not press. In industries from fintech in Singapore to manufacturing tech in Vietnam, decisions are being influenced in WhatsApp groups, closed-door peer forums, and LinkedIn comment threads -- not glossy magazines. A CFO is more likely to act on what another CFO posts on LinkedIn than on a half-page feature in a trade weekly. Though...

Not long ago, we walked into a pitch with a regional brand team. They proudly showed us their “cutting-edge” PR dashboard: a glossy interface packed with charts, graphs, and numbers that spun and updated in real time. It looked impressive. But five minutes in, we asked a simple question: “So, what decisions are you making based on this data?” Silence. The truth is most dashboards are beautiful distractions. They count clicks, mentions, impressions, and sentiment scores; but rarely tie those metrics back to business outcomes. Worse, they give leaders a false sense of control: as if more colourful charts somehow equal smarter strategy. In practice, we’ve seen teams paralysed by dashboards. They obsess over vanity spikes (“Look! Engagement’s up 35% this week!”) but can’t explain whether customer trust actually improved, whether stakeholders feel reassured, or whether sales conversations got easier. That gap -- between what’s tracked and what actually matters -- is where communicators los...

Every brand loves its own story. Stirring vision statements. Emotional launch videos. Slides polished to perfection. But here’s the brutal truth: if no one outside your leadership team can repeat that story in their own words, it’s worthless. Case in point: We once worked with a fast-growing tech firm. Their “brand story” filled forty slides and a glossy manifesto. The problem? When we asked ten employees, “What does your company actually do?” we got ten different answers. Some talked features. Others talked values. A few mumbled jargon so dense even the CEO wouldn’t understand it. If your own people can’t tell your story back to you, what chance does the market have? We stripped that bloated manifesto back to one line: a simple, human explanation of the problem they solved and why it mattered. Suddenly: Employees were saying it consistently. Investors started quoting it back to leadership. Customers shared it with peers -- unprompted. That’s when the story stoppe...

When crisis hits in Asia-Pacific, speed and nuance decide whether a brand sinks or swims. Social media storms in Jakarta. Regulatory crackdowns in Singapore. Consumer backlash in Bangkok. It’s a volatile region where reputations are built -- or shredded -- in hours, not weeks. And now AI is in the mix. Tools that can scan sentiment in real time, predict reputational flashpoints, or even draft holding statements are reshaping how brands respond. But here’s the kicker: AI doesn’t replace crisis communications. It simply raises the stakes. Brands that misuse it risk amplifying the very chaos they’re trying to contain. So, what lessons can we take from APAC brands already navigating this AI-crisis intersection? Lesson 1: Speed Is Useless Without Context AI excels at velocity. It can monitor thousands of conversations across Twitter/X, TikTok, WeChat, WhatsApp and niche local platforms like Line or Koo. But speed without cultural context is dangerous. Take an example from a consumer e...

Artificial intelligence has been called the future of communications. But in Asia-Pacific, the future comes with fine print. While brands are racing to embed AI into PR and marketing, the real risk isn’t the tech itself -- it’s the rules around it . Ignore Asia’s evolving privacy laws and ethical expectations, and your next PR win could quickly turn into your next PR mess. This isn’t theory. It’s happening now. And for brands operating across multiple APAC markets, the patchwork of regulations and cultural expectations can make the difference between building trust and burning it. The Patchwork Problem: Why One-Size-Fits-All Doesn’t Work Unlike Europe’s GDPR, APAC is far from harmonised. Singapore has the Personal Data Protection Act (PDPA) with strict consent requirements. Thailand’s PDPA only recently came into force, leaving brands scrambling. Malaysia is in the middle of overhauling its law, while China has the Personal Information Protection Law (PIPL), which is  arguabl...

For years, the influencer playbook in Southeast Asia was simple: hire the biggest name you could afford, sit back, and watch the likes roll in. But the rules have changed. Today, audiences are savvier, regulators are catching up, and the real influence is shifting from the red-carpet “mega” stars to the smaller, hungrier, more authentic voices shaping communities online. If you’re still chasing follower counts as your north star, you’re not just behind the curve; you’re burning budget. The Shift: From Mega to Micro (and Nano) In markets like Indonesia, the Philippines, and Malaysia, consumers are starting to tune out big-ticket endorsements. Why? Because they smell scripted, staged, and bought. Enter micro- and nano-influencers: creators with 1,000 to 50,000 followers, often laser-focused on niche communities e.g., parenting groups, gaming circles, sustainable living advocates, you name it. They may not have the lure or gloss of a celebrity, but their engagement rates are often higher...

In tech, product-market fit (PMF) has always been the holy grail. For SaaS, hitting PMF often feels like crossing the finish line. You’ve nailed retention, customers are sticky, and growth follows. AI? Not so simple. Here, PMF isn’t a milestone. It’s a treadmill that only speeds up. Models evolve weekly, expectations shift daily, and hype fades fast if products don’t deliver trust and real-world value. This matters even more in Southeast Asia’s AI market , which is second only to North America in generative AI adoption. Indonesia and Vietnam are leading the charge, with 42% of ecommerce sellers already using AI. Governments are rolling out AI strategies, and by 2027, AI could pump $120 billion into regional GDP. Big numbers. But here’s the catch: without sustained value, AI ventures burn out fast. SaaS Product-Market Fit vs. AI Product-Market Fit SaaS has always had a playbook: build an MVP, launch, iterate, and once you’ve got PMF, you’re pretty much set. Retention is the golden ...